Return & Refund Policy

Last Updated: June 2, 2026

We Stand Behind Our Products

At MD Brothers Edu, we aim to provide high-quality school furniture and equipment. If you are not satisfied with your purchase, we have a straightforward return and refund process to ensure your peace of mind.

1. Returns

We want you to be completely satisfied with your purchase. If you need to return an item, please follow our return guidelines:

1

Return Window

Items can be returned within 7 days of delivery. The product must be unused, in its original condition, and in the original packaging.

2

Eligibility

Product must not have been installed, assembled, or modified. All tags, labels, and accessories must be intact and included.

3

How to Initiate

Contact us via email at info@mdbrothersedu.com or call us with your order number and reason for return.

4

Non-Returnable Items

Custom-made items, clearance products, and items marked as "Final Sale" cannot be returned or exchanged.

2. Refunds

Refund Process

  • Refund will be processed after our team inspects the returned product
  • Refunds are issued to the original payment method
  • Processing time: 5-7 business days after approval

Important Notes

  • Delivery charges are non-refundable
  • Return shipping cost is borne by the customer
  • Items damaged due to misuse are not eligible

3. Damaged or Defective Items

If you receive a damaged or defective item, please take the following steps:

1

Contact Us Within 48 Hours

Report the damage within 48 hours of receiving your order with clear photos/videos as proof.

2

Keep the Original Packaging

Do not dispose of the packaging until the issue is resolved. We may need it for the return process.

3

Replacement or Full Refund

We will arrange a replacement at no extra cost or issue a full refund including shipping charges.

4. Shipping & Delivery

We deliver across Pakistan. Below are our standard shipping details:

Delivery Areas

  • Karachi: 2-4 working days
  • Other Cities: 4-7 working days
  • Bulk Orders: Timeline may vary

Order Processing

  • Orders processed within 1-2 business days
  • Shipping charges vary by product size & location
  • Tracking info provided via WhatsApp/SMS

For detailed shipping information, please visit our Shipping Policy page.

Need Help with a Return?

Our customer support team is here to assist you with any questions about returns, refunds, or exchanges.

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